Privacy Policy

Rivera's Tile & Stone LLC ("we," "us," or "our") operates the website riverastile.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us for services. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and project address when you submit a booking request or reach out to us directly.
• Project details — information you provide about your tile or stone project (type of work, square footage, location, etc.).
• Usage data — general information about how you interact with our website, such as pages visited and time spent on the site. This data is collected through third-party tools and is not tied to your identity.
• Communications — any messages, emails, or other communications you send to us.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and schedule on-site visits
• Communicate with you about your project before, during, and after installation
• Improve our website and services
• Comply with legal obligations
• Send you relevant follow-up information about your inquiry (we do not send unsolicited marketing emails)

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

SMS / Text Messaging Privacy

If you opt in to receive SMS text messages from Rivera's Tile & Stone LLC (e.g. through a contact form, lead form, or booking request), we collect your mobile phone number solely to communicate with you about your project inquiry, estimate scheduling, appointment reminders, and follow-up communications.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing purposes, under any circumstances.

Message frequency varies based on your inquiry and project status. Message and data rates may apply depending on your mobile carrier and plan. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at rtstile@icloud.com.

Third-Party Services

Our website uses the following third-party services, each of which has its own privacy policy:

• Cal.com — used for online appointment scheduling. When you book an estimate through our website, your booking information is processed by Cal.com. See their privacy policy at cal.com/privacy.
• Google — we use Google Reviews to display customer testimonials. Our site may also use Google Analytics or similar tools to understand how visitors use our site. See Google's privacy policy at policies.google.com/privacy.
• Meta (Facebook) — we advertise on Facebook and Instagram. Meta may collect data through pixels or other tracking technologies when you visit our site. See Meta's data policy at facebook.com/privacy/policy.
• Netlify — our website is hosted on Netlify. Your interactions with our site pass through Netlify's infrastructure. See their privacy policy at netlify.com/privacy.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our site. Cookies are small files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website. Third-party services (such as Meta and Google) may also place cookies on your device when you visit our site.

Data Retention

We retain the personal information you provide only as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of our business relationship with you and a reasonable period after. You may request deletion of your information at any time by contacting us.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Security

We take reasonable precautions to protect the information you share with us. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to third-party websites (such as Google, Cal.com, or supplier pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: